Refund policy

Last updated: October 18, 2026

Our 30-day money-back guarantee

We want you to love Nualï. If you are not happy with your order for any reason, you can ask for a full refund within 30 days of delivery, even if the jar or pouch has been opened.

How to ask for a refund

1. Email us at info@trynuali.com within 30 days of receiving your order.
2. Include your order number and the email address used at checkout.
3. Our team will reply within 1 to 2 business days with the next steps.

Refund timing

Once your refund is approved, it is sent to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement. You will receive an email when the refund is issued.

Damaged, wrong or missing items

If your order arrives damaged, if you received the wrong item, or if something is missing, email us within 14 days of delivery with your order number and a photo. We will send a replacement or a refund at no extra cost to you.

Subscriptions

You can skip, pause or cancel your subscription at any time before your next billing date from your account or by emailing us. Orders that have already been billed follow the same 30-day guarantee.

Contact us

Questions about a return or a refund? Email info@trynuali.com. We're happy to help.