Refund policy

Last Updated: [25/03/2025]

Thank you for shopping at Nualï.com . We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a return and refund policy as outlined below. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

  • The item must be in its original condition, unused, and in its original packaging.

  • The return must be requested within [Insert Number] days of the delivery date.

  • Proof of purchase (e.g., order number or receipt) is required.

Note: Certain items may not be eligible for return or refund, such as:

  • Perishable goods (e.g., food items).

  • Personalized or custom-made products.

  • Digital products (e.g., downloadable software or e-books).

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at [Insert Contact Email] within the eligible return period.

  2. Provide your order number, product details, and the reason for the return.

  3. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

  4. Pack the item securely in its original packaging and include all accessories, tags, and documentation.

  5. Ship the item to the address provided by our team. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within [Insert Number] business days.

  • Shipping costs are non-refundable unless the return is due to our error.

  • You will receive a confirmation email once the refund has been issued.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team at [Insert Contact Email]. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [Insert Contact Email]. We will provide instructions for returning the item and will cover the return shipping costs. Once we receive the item, we will process a refund or send a replacement at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Perishable goods (e.g., food items).

  • Personalized or custom-made products.

  • Digital products (e.g., downloadable software or e-books).

  • Items marked as "final sale" or "non-returnable" on the product page.

7. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the issue persists, contact us at [info@trynuali.com] for assistance.

8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

9. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

Email: info@trynuali.com

Notes for Customization:

  1. Replace placeholders (e.g., [Insert Number], [info@trynuali.com]) with your actual business information.

  2. If you offer free returns or have specific conditions for certain products, update the policy accordingly.

  3. Ensure compliance with local consumer protection laws (e.g., EU's 14-day return policy for online purchases).